Refunds & returns

Damaged or incorrect items

If an item arrives damaged, or does not match the name and strength you ordered, contact us within 7 days of delivery with photographs of the item and packaging.

Resolution

Confirmed damaged or incorrect items are replaced where stock allows, or refunded to the original payment method.

Non-returnable

For safety reasons, opened vials and items no longer in their original sealed condition cannot be returned.

Contact

Start a claim by emailing info@truetidelabs.ca.